Jeff Opendo was cited @ ContactCenterWorld's video on YouTube (0:01:50)

Watch the video @ --- 

http://www.youtube.com/watch?v=mM-t2bzlR5k&list=UU1spPwTPu_sayXLpaalgiaw&index=6&feature=plcp

"The Philippines (Gold), Australia (Silver) & Malaysia (Bronze): The Winners of the 7th Asia Pacific Top Ranking Performers Conference & Awards (2012) ~ Best Contact Centre Operational Manager Award Category"

Follow Jeff's ContactCenterWorld Blog @ http://contactcenterworld.com/blog/jeffopendo/